Using the service
These terms cover this website and purchases of RaftSMP digital products. Read the product description, price, currency, billing interval and account details before continuing to a payment provider.
You must have permission to use the payment method. If you are not old enough to enter a binding purchase agreement where you live, a parent or legal guardian must handle the purchase and authorise any recurring payments.
Do not exploit checkout errors, impersonate another person, use stolen payment details or interfere with the website. Our in-game and community rules also apply when using the server.
Products and player accounts
Ranks, shards and in-game money are virtual benefits for RaftSMP only. They are not physical goods, legal currency, investments or cash balances, and have no cash-out value through this store.
Check your Minecraft edition and player name carefully. Account lookup checks whether an account can be found; it does not prove that you control that account. Do not enter a Minecraft or Microsoft password on this website.
The benefits and quantity shown for the selected product form part of your order. Purchases do not grant immunity from moderation or permission to break server rules.
Prices and checkout
The store calculates your order on the server. Prices, quantities and discounts can change before payment. If your basket changes, review the updated total before continuing. Any charges payable through checkout must be shown before you authorise payment.
Payments are processed by the available Stripe or PayPal checkout. Returning to this website does not itself confirm payment: the provider must confirm the transaction. Keep your private receipt link and order number.
If a genuine pricing or technical error affects an order, we will contact you through available purchase or support channels to resolve it. We will not require you to accept a higher charge without your agreement; a paid order that cannot be honoured must be resolved or refunded as required by applicable law.
Monthly rank subscriptions
Ranks marked monthly are recurring subscriptions. They renew monthly at the price you explicitly approve until cancelled. One-time shard or money packs do not renew. The checkout shows the recurring amount separately from any initial one-time purchases.
Later catalogue price changes do not change the agreed price recorded for your existing subscription. A different paid subscription requires a new checkout agreement.
You can stop future renewals using Stop renewal on your private receipt page, where available, or contact support. You can also manage the relevant recurring payment through your provider. Cancellation stops future renewals; it does not automatically refund an earlier payment. Already-paid time remains recorded. A payment already processing may require a separate refund review.
Payment and delivery
Payment confirmation and in-game delivery are separate steps. Your receipt shows the recorded payment and delivery status. A confirmed payment is not a claim that the benefits have already reached the game.
If your receipt shows Awaiting delivery, contact support with the order number. Do not pay again to try to unlock the same order. If we cannot supply the purchased benefits, contact us for a resolution, including a refund where appropriate or legally required.
Service changes and moderation
Maintenance, game updates, technical incidents and seasons may affect availability. We do not promise uninterrupted access. Material changes affecting paid benefits must be handled fairly and in accordance with applicable consumer rights.
Moderation decisions concern server access and community safety. They do not remove statutory rights concerning faulty, missing or misdescribed purchases. Refunds and payment disputes are assessed on their facts, rather than an automatic blanket no-refund rule.
Support, refunds and your rights
Use official support for missing purchases, billing issues or cancellation help. Read our Refund Policy for the information to provide and the distinction between cancellation and refunds.
Nothing in these terms excludes mandatory consumer rights or liability that cannot lawfully be excluded. No clause requires you to give up a statutory right simply by visiting the website or paying.
Changes to these terms
The version date identifies the current terms. New terms apply prospectively; they do not silently rewrite the price or benefits already agreed for a paid order. The Legal Notice identifies the operating team and current contact route.