Who we are and how to contact us
This policy covers the RaftSMP website operated by the team named in our Legal Notice. For privacy questions or requests, open an official support ticket. A dedicated public email has not yet been published.
Website and security information
The website and its hosting or proxy services may process IP addresses, request times, browser information and technical error records to serve pages, prevent abuse and diagnose faults. Administration uses restricted session cookies, security checks and audit records.
We use information as necessary to provide requested services, handle purchases and support, protect the website against misuse, and meet applicable legal obligations. Where data protection law requires consent for an additional purpose, that purpose needs its own valid consent.
Minecraft account lookup
When you request an account lookup, we process the edition and name you submit. Lookup providers can return a canonical name, Java UUID or Bedrock account identifier and a skin or skin reference. The website uses these to show the selected player and associate the order with the intended game account.
Java lookup can involve Mojang/Microsoft services; Bedrock lookup can involve Geyser-linked services and Microsoft account information made available through those services. An account-existence result is not account-ownership verification.
Purchases and payment services
Orders, player identifiers, product snapshots, amounts, currency, provider references, payment events, subscription status and delivery state are stored on the server to manage purchases and support. See Store Privacy for more detail.
Stripe or PayPal collects the payment information you submit on its own checkout. This website does not collect card numbers or CVV codes. Providers process information under their own policies: Stripe Privacy and PayPal Privacy.
Staff applications
Our optional Staff Application form collects your Discord username, whether you are ready to follow the staff rules, your age and the skills you describe. These answers and a random application reference are stored on our website server and are visible only to authorised RaftAdmin users. We use them to assess requests to join the RaftSMP team. Applications are automatically removed from active storage after 90 days when the application records are accessed; server backups may have their own retention schedule. We ask for your Discord username so our team can identify and contact you regarding your application. Please do not provide a Discord password. You may also share your reference in an official Discord ticket. You can also contact support to request access or deletion.
Browser storage
- Local storage remembers the basket, language preference and whether a confirmed purchase has already been removed from the local basket.
- Session storage holds temporary player verification, checkout retry information and private receipt access in the current browser session.
- Restricted administration uses session cookies to maintain a signed-in session and protect management actions.
The supplied website does not include advertising trackers or analytics scripts. Payment providers and linked services may use their own necessary cookies. Clearing browser storage removes local preferences and may remove access to a receipt from that browser; retain the original private receipt link.
Status, Discord and external links
The server requests game status from mcstatus.io and an approximate community count from Discord. These checks run through our server, rather than sending each visitor’s browser directly to those APIs.
Discord support, the joining tutorial on YouTube and payment checkout are external services. Opening one takes you to that provider and its privacy terms. Support messages and attachments sent through Discord are also processed by Discord. Only share information necessary to resolve your request.
Access, retention and protection
Access to order and administration records is limited to authorised operators and the services needed to run the website or process a purchase. Private payment configuration is kept on the server and is not intentionally published to visitors.
Temporary lookup caches and sessions expire. Order, transaction, subscription, security and support records may need to remain available for delivery, cancellation, fraud investigation, disputes and legal record-keeping. We do not promise deletion of records that must lawfully be retained. Actual hosting and payment services may process information in countries other than your own.
Your choices and requests
Depending on applicable law, you may ask to access, correct, delete or restrict processing of your information, object to certain uses, request portability, or complain to a relevant supervisory authority. Tell support which request you are making and provide only the information needed to locate your records.
We may need a proportionate way to verify that a request concerns your own information. Never submit a Minecraft, Discord, bank or payment password. Where we cannot erase a record because of a legal obligation or an active dispute, we will explain the reason.
Updates
We will update this policy when the website’s data practices change. The date above identifies this version. Adding analytics, a new delivery connector or other materially different processing may require a policy update and any consent required by law.