Information attached to an order
The store records the selected player name, edition and account identifier; purchased products, quantities and agreed prices; currency, discounts and recurring amount; payment provider references; timestamps, payment or review state, subscription cancellation and paid-period information; and the delivery status.
These records allow us to confirm what was purchased, match provider notifications, avoid duplicate processing, manage renewals and resolve support requests. The store can also retain information needed to investigate failed, cancelled or disputed payments.
What the payment provider handles
Card details are entered with Stripe or PayPal, not in RaftSMP forms. The provider may request contact, billing, identity or security information according to the payment method and its own obligations. RaftSMP uses transaction and subscription references and relevant status information returned by the provider.
Payment-provider notifications are checked on the server. A successful browser redirect alone is not proof that a charge was paid. We do not ask support users to send a card number, CVV, bank login or one-time bank code.
Player verification and private receipts
Player lookup is used to find the intended Minecraft account and show its available skin. It does not sign you into Microsoft or prove ownership of a Minecraft account.
A private receipt link contains access information for its order. Anyone with that link may be able to view the receipt or manage its renewal, so keep it private. The receipt access token is saved in session storage after opening the link and removed from the visible URL fragment. Do not post it in public chat or screenshots.
Administration and delivery
Authorised operators can view purchase records to handle support, provider events, cancellation and delivery review. Payment secrets are configured separately on the server; they are not meant to appear in the public store or management settings.
A payment record and a delivery record are different. A paid order may show Awaiting delivery; contact support for assistance. We do not claim that payment confirmation automatically grants an in-game item.
Retention, requests and related policies
Records are kept as needed for purchases, recurring subscriptions, disputes, fraud prevention and applicable legal obligations. Use official support to ask about your order data, quoting the order number.
The wider Privacy Policy explains browser storage, external services, rights and requests. Also review our Terms of Service and Refund Policy.